Objectives:
By the end of this training course participants will:
- Have a clear process for establishing, clarifying and understanding their role more effectively
- Understand the keys to better communications and begin to practice them
- Have mastered a wide range of techniques to improve motivation and enhance individual performance through
- Have improved their ability to influence people
- Be skilled in dealing with difficult situations and people as they arise
- Have established their own leadership tendencies and chosen and practised an appropriate leadership style
- Have learned the practical steps involved in delegation that succeeds
- Have a tool kit of problem solving and decision making skills which can be adapted to different situations
- Understand the practical implications of team dynamics
COURSE OUTLINE:
Module 1: Achieving Role and Goal Clarity
- Development of supervision and the changing role of the supervisor.
- Supervision and management
- The functions of the supervisor. What do supervisors do?
- What a supervisor should expect from his manager
- What staff want from their supervisors
Module 3: Developing better Communication Skills
- Communication in Supervision:
- Supervisors need for effective communications
- Communication as a two way process
- Barriers to effective communications
- Overcoming barriers and avoiding misunderstanding
- Oral presentation skills:
- Appropriate use of oral communication
- Becoming an effective listener
Module 6: Choosing An Appropriate Leadership Style
- Cultural Context Inventory
- Behavior, Attitude & Beliefs
- Task orientation Vs Individual orientation
- The effect of different leadership styles on the team climate
- Choosing the appropriate style in different situations
- Case studies
Module 7: Working With The Team
- Team building
- Team leaders road map
- Group Dynamics
Module 11: The Leadership Role
- The difference between Leadership and Management
- The Leader’s Role-Map
- Skills and attributes for Leadership
- Leadership Model
- What makes a leader – video
Module 12: Leadership Styles
- What is your Leadership Style?
- Identifying how their Leadership Style impacts others
- Analyzing preferred Leadership Styles
- Transform areas of Leadership weaknesses in strengths
