Objectives:

By the end of this training course participants will:

• Have a clear process for establishing, clarifying and understanding their role more effectively
• Understand the keys to better communications and begin to practice them
• Have mastered a wide range of techniques to improve motivation and enhance individual performance through
• Have improved their ability to influence people
• Be skilled in dealing with difficult situations and people as they arise
• Have established their own leadership tendencies and chosen and practised an appropriate leadership style
• Have learned the practical steps involved in delegation that succeeds
• Have a tool kit of problem solving and decision making skills which can be adapted to different situations
• Understand the practical implications of team dynamics

COURSE OUTLINE

1.Achieving Role and Goal Clarity

• Development of supervision and the changing role of the supervisor.
• Supervision and management
• The functions of the supervisor. What do supervisors do?
• What a supervisor should expect from his manager
• What staff want from their supervisors

2.Staff Motivation

• What are people looking for in their jobs
• Managing people
• Motivational techniques for greater commitment and output
• Using the weapons of influence
• On –the –job training
• Coaching
• Giving praise effectively

3.Developing better Communication Skills

• Communication in Supervision:
• Supervisors need for effective communications
• Communication as a two way process
• Barriers to effective communications
• Overcoming barriers and avoiding misunderstanding
• Oral presentation skills:
• Appropriate use of oral communication
• Becoming an effective listener

11.The Leadership Role

• The difference between Leadership and Management
• The Leader’s Role-Map
• Skills and attributes for Leadership
• Leadership Model
• What makes a leader – video

12.Leadership Styles

• What is your Leadership Style?
• Identifying how their Leadership Style impacts others
• Analyzing preferred Leadership Styles
• Transform areas of Leadership weaknesses in strengths